TERMS AND CONDITION

Revision Policy

The allotted number of revisions is based on your selected package and you can demand as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.

Turn Around Time

Eon Digitals has 48-72 hour turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 3 working days. For example:
Logo Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
Logo Orders placed or Revisions Requested on a Friday will be delivered by end of day Tuesday.

Refund Policy

Eon Digitals offers a 100% Refund on all its design services, however it is not an unconditional 100% refund and certain conditions still apply.

Eon Digitals offers a 100% Money Back Guarantee on all its design services. Customers can claim 100% of their money paid for the service back under certain circumstances. Our refund policy will be void if:

• - You have chosen a special or a custom package.
• - The primary design concept (for any service) has been approved.
• - The Logo has been finalised.
• - The website has been designed, developed and deployed live.
• - You have demanded revisions.
• - The cancellation has been made due to reasons non-related to the project.
• - The company has not been contacted for more than 2 weeks within the timeframe of initial 30 to 45 days.
• - Company’s policies have been violated.
• - Another company or designer has been approached for the same project.
• - The creative brief is lacking in required information.
• - A complete design change has been demanded.
• - The claim has crossed the given ‘request for refund’ time span.
• - The business is closing or changing name or business.
• - Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund.
• - If the Project has been onboard for more than 25 days, the client may be entitled to a 50% refund; if it exceeds 35 days, a 30% refund.
• - Once a client has accepted multiple sets of revisions, the client may be entitled to claim 50% refund after discussion with the Project Manager.
• - Refund approval is at the discretion of Eon Digitals' Management, whose decision is final.
• - Refunds on service bundles apply only to the dissatisfied service, not the entire bundle.
• - Cancellations before project initiation due to unrelated reasons are subject to a 33% administrative fee.

Services not related to design are not eligible for refunds. Examples include:

• - Copyrights Protection Certificates
• - Website & Emails Hosting Services
• - Website SSL Certificates
• - Website Domain Purchase
• - Website Maintenance Plans
• - Website SEO Plans
• - Social Media Marketing
• - Google Adwords Campaigns

Claim Your Refund

To claim your refund, please follow these steps:

• - Live Chat: Speak with a representative to initiate a refund.
• - Sending an Email to contactus@eondigitals.com to initiate a refund.

Quality Assurance Policy

Eon Digitals will do its best to meet your requirements. Each design is well researched and crafted to provide the best results.

100% Satisfaction Guarantee

Our unlimited revisions policy ensures that you are 100% satisfied. Revisions will continue according to your package until you are completely satisfied.

Delivery Policy

Complete orders will be sent to the account provided on Order Confirmation. Websites will only be made live once all dues are cleared. For urgent orders, contact our customer support team.

Design Ownership & Rights

All finalised designs provided by Eon Digitals are owned 100% by the client once finalised. The client may use the designs freely. Materials generated during revisions are not owned by the client.

Content Creation & Population

Eon Digitals is not responsible for creating or populating website content unless purchased. In such cases, content and images will be created specifically for the client, with stock images purchased upon approval.

N.D.A. & Reputation Management Policy

Eon Digitals keeps all client project information confidential. Both parties agree not to defame or disparage each other after project completion.

Record Maintenance

Eon Digitals keeps records of finalised designs to ensure clients can retrieve files if needed.

Customer Support

Our Customer Support Team is available Monday - Friday, 9 AM to 5 PM GMT via email at contactus@eondigitals.com. Queries outside business hours will be addressed next working day.

Technical Support Policy

Eon Digitals provides design and development services. Technical support is limited to basic guidance; detailed training or installations on client systems are the client's responsibility. Hosting, CMS guidance, and email setups are provided, but technical issues on the client’s end are not our responsibility.

Communication Policy

All feedback, revision, and refund requests must be submitted through the official OctaGroup Design Services TeamWork Account or official emails ending with '@eondigitals.com' to be considered valid.

Company Address: 1485 Bayshore Blvd, San Francisco, CA 94124, United States